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Privacy Policy

Your Privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting your Personal Data that is with us. This Privacy Notice outlines the details of the Personal Data we collect and process, how we handle it and the purposes for which we use it. Please read the following carefully to understand our practices regarding your Personal Data.

Throughout this document, the terms “we”, “us”, “our” & “ours” refer to TVS Emerald. And the terms “you”, “your” & “yours” refer to YOU (the individual whose Personal Data we are referring to).

Categories of Personal Data that we collect, store and process are as follows:

  1. Demographic, Identity & Contact Data (for e.g., name, last name, date of birth, gender, email address, address proof, contact number, language, occupation, physical address with pin code, preferences and interests.)
  2. Personal Identification Number (for e.g., PAN Card No, GST no, Passport and Aadhaar Number)
  3. Financial Account Details (for e.g., Bank account details)
  4. Educational & Professional Data
  5. Online Identifiers and other Technical Data (for e.g., IP address, browser type, device identifiers)
  6. Personal Data collected via permissions on our mobile applications (for e.g.,camera, contacts, location data, storage, photos, fingerprint/biometric and SMS)
  7. Communications details (for e.g., communication done through emails)
  8. Generated Data (for e.g., logs, transaction records,)
  9. Information relevant to surveys that we undertake.
  10. Testimonials that may contain some Personal Data.
  11. Voice recordings for training and analytics purpose.
  12. Videos for analytics purpose.

We collect your Personal Data in the following ways:

  1. When you visit our website or social media pages and fill in the registration form and use the Contact Us facility.
  2. When you interact with us via our websites or use services on our websites including customer support.
  3. When you use the chatbot on our website.
  4. When we reach out to via WhatsApp based on your interest through landing pages on our website.
  5. When you interact with our channel partners.
  6. When you visit our site.
  7. When you submit your KYC details for the purpose of booking the units and registration of agreements

We use your Personal Data for the following purposes:

  • If you express an interest in our services, we collect and share your Personal Data
    • to schedule a site/ office visit and follow up on the requirement
  1. If you are an existing customer, we collect your Personal Data for the following purposes:
    1. to authenticate your account or information on our applications that you use.
    2. to provide you with our projects and services
    3. to communicate with you regarding existing projects and services availed by you, including notifications of any alerts or updates Via SMS, WhatsApp, Email and any other media.
    4. to evaluate, develop and improve our services.
    5. for market and product analysis and market research.
    6. to send you information about our other products or services which may be of interest to you.
    7. to obtain feedback and handle enquiries and complaints.
    8. to comply with legal or regulatory requirements.
    9. to reach out to you for service and maintenance reminders.
  2. If you are a channel partner, we collect your Personal Data for onboarding and invoicing purposes.
  3. If you are a website visitor, we process your Personal Data to optimize your website experience and customize content.
  4. If you are a prospective employee, we collect your Personal Data for employment evaluation purposes.
  5. We may also record any communications between you and us including telephone calls. We will use these recordings to refer to your instructions to us, for identification, investigation, regulatory, training and quality purposes and to analyse, assess and improve our services.
  6. We may use CCTV in and around our premises to monitor and collect images or voice recordings (or both) for security purposes, to prevent crimes and to analyse, assess and improve our services
  7. We also use your Personal Data for marketing and promotional campaigns.
  8. If you purchase a product of ours from us, the KYC documents will be used for registration of agreements and to submit the relevant details to the competent authorities.

We process your Personal Data by relying on one or more of the following legal grounds:

  1. You have consented to us processing your Personal Data for specified reasons.
  2. The processing is necessary to carry out our contractual obligation with you (for e.g., to communicate with you regarding existing projects and services availed by you).
  3. To evaluate, develop and improve our projects and services.
  4. The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law enforcement agencies, government agencies, regulators, etc.

Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our services to you. You may withdraw your consent by contacting us using the details specified in the ‘Contact Us’ section.

We may disclose your Personal Data to:

  1. Our Parent Company for business and operational purposes;
  2. Our affiliates or group companies;
  3. Third Party Service Providers who work for us or provide services or products to us.

We may also share your Personal Data under the following circumstances:

  1. To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.
  2. if we are acquired by or merged with another company.
  3. To competent authorities to comply with statutory requirements.

The data collected from you is stored in India We may transfer your Personal Data to other countries outside your country of residence for any of the purposes defined in this Privacy Notice to the entities mentioned above. Any Personal Data that we transfer will be protected in accordance with this Privacy Notice.

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our employees about the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties with whom we share your Personal Data under appropriate contracts take appropriate security measures to protect your Personal Data in line with our policies.

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Notice and for legal or regulatory reasons.

We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website functionalities.

We collect Personal Data about you via Mobile Applications using permissions such as camera contacts/telephone, location, photo, SMS, etc. Your iOS and Android devices will notify you of the permissions that our app seeks and will provide you with an option to consent to or refuse the permission. We use the data obtained through permissions to provide the functionalities through the Mobile Applications.

You have certain rights regarding your Personal Data that is with us, and we commit to providing you with them.

  • Right to Confirmation and Access: You have the right to get confirmation and access to your Personal Data that is with us along with other supporting information.
  • Right to Correction: You have the right to ask us to correct your Personal Data that is with us that you think is inaccurate. You also have the right to ask us to complete your Personal Data that you think is incomplete.
  • Right to Erasure: You have the right to ask us to erase your Personal Data that is with us under certain circumstances.
  • Right to Data Portability: You have the right to ask that we transfer the Personal Data, you gave us to another organisation, or to you, under certain circumstances.
  • Right to be Forgotten: You have the right to restrict or prevent the continuing disclosure of your personal data under certain circumstances.
  • Right to Lodge a Complaint with the Authority: You have the right to lodge a complaint with the Regulator.

If you wish to make a request to exercise any of your rights, you can contact us using the details in the ‘Contact Us’ section of this Privacy Notice.

Our website may contain links to websites of other organisations. This Privacy Notice does not cover how that organisation processes Personal Data. We encourage you to read the Privacy Notices of the other websites you visit.

We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Notice in the future will be posted on this page. When we post changes to this Privacy Notice, we will revise the “last updated” date.

To the extent permissible under the law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages or damages due to data theft by any person or agency vide an illegal access despite our efforts to protect such data, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.

This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws.  All disputes, differences, claims, controversies and the like, which may arise between the parties to this Privacy Policy, including construction, meaning or operation or effect of the same shall be referred to sole arbitration of an arbitrator to be nominated by the MCCI Arbitration, Mediation and Conciliation Centre (MAMC), The Madras Chamber of Commerce and Industry, ‘Karumuttu Centre’, First Floor, No. 634, Anna Salai, Nandanam, Chennai – 600 035,   at the request of the authorised signatory of either TVS Emerald or yourself, as the case may be, and such arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation (Amendment) Act, 2021, or its statutory amendments, and in accordance with the MAMC’s Rules of Arbitration and Conciliation or its amendments, in English language, and the seat of arbitration shall be at Chennai; the venue of arbitration shall be as per the choice of the MAMC-appointed arbitrator. The Award passed by the Arbitrator shall be final and binding on both the Parties.

For any further queries and complaints related to privacy, you could reach us at gdpo@tvsemerald.com.